Terms & Conditions

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Effective Date: Dec 2025
Version: Dec 2025

These Terms and Conditions (“Terms”) govern your access to and use of the 7Sync CRM platform and services (“7Sync”, “we”, “us”, or “our”). By purchasing, subscribing to, or using 7Sync CRM, you agree to be legally bound by these Terms, our Privacy Policy, Schedule 1 (Data Processing Agreement), and Schedule 2 (Add-On Services Terms).

If you do not agree to these Terms, you must not use the Services.

1. DEFINITIONS AND INTERPRETATION

1.1 “Account Holder” means the individual or business subscribing to 7Sync CRM.
1.2 “Agreement” means these Terms together with the Privacy Policy and Schedules.
1.3 “Platform” means the CRM system and related services provided by 7Sync.
1.4 “Services” means the CRM setup, hosting, automation tools, support, and related functionality provided by 7Sync.
1.5 “Subscription” means the ongoing monthly or annual access to the Platform.
1.6 “Team Member” means an authorised additional user added to an Account Holder’s account.
1.7 “Confidential Information” means all non-public business, technical, or commercial information disclosed between the parties.
1.8 “Data Protection Laws” means UK GDPR, the Data Protection Act 2018, and all related legislation.

2. SERVICE DESCRIPTION

2.1 7Sync CRM is a done-for-you CRM and automation system, configured and hosted on behalf of the Account Holder.

2.2 Services may include:

  • CRM setup and configuration
  • Lead pipelines and workflows
  • Automated email and SMS follow-up
  • Landing pages and booking calendars
  • Hosting and system access
  • Ongoing technical support

2.3 7Sync CRM is not a DIY software product. Setup is completed by 7Sync as part of onboarding.

2.4 7Sync may integrate with third-party services (e.g. email, SMS, Meta forms). 7Sync is not responsible for third-party service performance, outages, pricing, or compliance.

3. SUBSCRIPTION, FEES AND BILLING

3.1 Setup Fee

A one-off onboarding fee is payable before work commences. This covers system build, configuration, and initial setup. Setup fees are non-refundable once work has begun.

3.2 Subscription Fees

Subscription fees are payable:

  • Monthly in advance, or
  • Annually in advance (if selected)

Subscriptions renew automatically unless cancelled in accordance with Clause 11.

3.3 Payment Method

All payments are collected via the Account Holder’s nominated payment method.

3.4 Fee Changes

7Sync may amend subscription fees with 30 days’ written notice. Continued use constitutes acceptance.

3.5 Late Payment

Failure to pay may result in:

  • If payment is not received by the due date, 7Sync may:
  • (a) provide a grace period of up to seven (7) days to allow payment to be made;
  • (b) suspend access to the Platform after the grace period has expired;
  • (c) terminate the Agreement if payment remains outstanding.

3.6 Taxes

All fees are exclusive of VAT unless stated otherwise.

3.7 No Refund Policy

All fees are non-refundable except where required by law.

3.8 Email Usage Limits

Email sending is subject to fair usage limits based on the selected plan. Additional usage may incur extra charges.

4. SUPPORT AND USER ACCESS

4.1 Support is provided via email and/or agreed support channels.

4.2 Support response times are best-effort and not guaranteed SLAs.

4.3 Account Holders are responsible for all actions taken by Team Members.

4.4 Abusive or unreasonable behaviour may result in suspension of support.

5. ADD-ON SERVICES

5.1 Additional services may be offered as optional Add-Ons.

5.2 Add-Ons may be usage-based and subject to separate pricing.

5.3 Add-Ons may rely on third-party providers. 7Sync is not liable for third-party failures.

5.4 Add-On fees are non-refundable.

6. DATA PROTECTION AND SECURITY

6.1 Both parties shall comply with Data Protection Laws.

6.2 7Sync acts as a data processor where processing data on behalf of the Account Holder.

6.3 The Account Holder confirms it has lawful authority to upload and process personal data.

6.4 Upon termination, data will be deleted or returned in accordance with applicable laws.

7. CONFIDENTIALITY

7.1 Each party agrees to keep Confidential Information secure and not disclose it without consent.

7.2 Confidentiality obligations survive termination for five (5) years.

8. INTELLECTUAL PROPERTY

8.1 All intellectual property in the Platform belongs to 7Sync or its licensors.

8.2 The Account Holder receives a non-exclusive, non-transferable licence to use the Platform during the subscription.

8.3 Account Holder content remains their property.

9. THIRD-PARTY SERVICES

9.1 Integrations are provided “as-is”.

9.2 7Sync is not responsible for third-party outages, pricing changes, compliance, or data handling.

10. LIMITATION OF LIABILITY

10.1 7Sync’s total liability is limited to fees paid in the preceding 12 months.

10.2 7Sync is not liable for indirect or consequential losses, including lost profits or data.

10.3 Nothing limits liability for fraud, death, or personal injury.

11. TERMINATION

11.1 The Account Holder may cancel their subscription by providing no less than forty-eight (48) hours’ written notice prior to their next billing date.

11.2 7Sync may terminate immediately for breach, non-payment, or misuse.

11.3 On termination:

  • Access ends
  • Fees remain payable
  • Data is handled per Clause 6

12. GOVERNING LAW

This Agreement is governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

SCHEDULE 1 – DATA PROCESSING AGREEMENT

This Data Processing Agreement (“DPA”) forms part of the Terms and Conditions between 7Sync CRM (“Processor”) and the Account Holder (“Controller”).

1. Definitions

  • Personal Data: Any information relating to an identifiable individual.
  • Processing: Any operation performed on Personal Data.
  • Data Subject: The individual whose data is processed.

2. Roles

  • The Account Holder is the Data Controller.
  • 7Sync CRM is the Data Processor.

3. Processing Scope

7Sync processes Personal Data solely for the purpose of providing CRM, automation, hosting, and support services.

4. Controller Obligations

The Account Holder confirms that:

  • They have lawful grounds to collect and process Personal Data.
  • They are responsible for compliance with marketing, consent, and privacy laws.
  • They will not upload unlawful or unauthorised data.

5. Processor Obligations

7Sync shall:

  • Process data only on documented instructions from the Controller.
  • Implement appropriate technical and organisational security measures.
  • Ensure confidentiality of authorised personnel.
  • Assist with Data Subject requests where reasonably possible.
  • Notify the Controller of any Personal Data Breach without undue delay.

6. Subprocessors

7Sync may use trusted third-party providers (e.g. hosting, email, SMS).
Equivalent data protection obligations will apply.

7. International Transfers

Where data is transferred outside the UK, appropriate safeguards will be used in accordance with UK GDPR.

8. Data Retention and Deletion

Upon termination, data will be deleted or returned within a reasonable period unless legally required to retain it.

9. Duration

This DPA remains in effect for the duration of the Services.

SCHEDULE 2 – ADD-ON SERVICES TERMS

1. Definition of Add-Ons

“Add-Ons” are optional services or features not included in the core 7Sync CRM subscription.

2. Examples of Add-Ons

Add-Ons may include (but are not limited to):

  • Additional email or SMS usage
  • AI features
  • Additional users
  • Integrations with third-party platforms
  • Future premium features

3. Pricing and Billing

  • Add-Ons may be billed monthly, annually, or usage-based.
  • Usage-based services may require pre-paid credits.
  • All Add-On fees are non-refundable.

4. Third-Party Services

Some Add-Ons rely on third-party providers.
7Sync is not responsible for third-party outages, pricing changes, or data handling.

5. Usage Limits

7Sync may apply reasonable usage limits or fair-use policies to protect platform stability.

6. Suspension

7Sync may suspend Add-Ons if payment fails or usage exceeds agreed limits.

7. Termination of Add-Ons

  • Add-Ons may be cancelled with 30 days’ notice.
  • Cancelling an Add-On does not cancel the main subscription.