Privacy Policy

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Effective Date: Dec 2025
Last Updated: Dec 2025

7Sync CRM (“7Sync”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, and CRM platform (together, the “Services”).

This Privacy Policy applies to:

  • Visitors to our website
  • Customers and prospective customers
  • Users of the 7Sync CRM platform

If you do not agree with this Privacy Policy, please do not use our Services.

1. WHO WE ARE

7Sync CRM provides a done-for-you CRM and automation platform, primarily for UK-based businesses.

For the purposes of data protection law, 7Sync acts as:

  • A Data Controller for its own business data; and
  • A Data Processor when processing personal data on behalf of clients using the CRM.

2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • Contact details: name, email address, telephone number
  • Business information: company name, billing details
  • Account data: login information, user permissions
  • Technical data: IP address, browser type, device identifiers
  • Usage data: interactions with our website and platform
  • Communications: emails, support requests, feedback
  • Marketing preferences: opt-in and opt-out records

We do not intentionally collect special category data unless explicitly required by a client’s CRM usage.

3. HOW WE COLLECT YOUR DATA

We collect personal data through:

  • Website forms and enquiry submissions
  • Booking calls or contacting us directly
  • Account setup and onboarding
  • Use of our platform and services
  • Cookies and analytics tools
  • Third-party integrations connected to your account

4. HOW WE USE YOUR DATA

We use personal data to:

  • Provide, manage, and support our Services
  • Build and maintain your CRM system
  • Process payments and manage billing
  • Communicate about your account or support requests
  • Send service-related notifications
  • Send marketing communications (where permitted)
  • Improve our website and Services
  • Comply with legal and regulatory obligations

5. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to deliver the Services you have requested
  • Consent: for marketing communications
  • Legal obligation: to meet regulatory or tax requirements
  • Legitimate interests: to operate, secure, and improve our business

You may withdraw consent for marketing at any time.

6. SHARING YOUR DATA

We may share your personal data with:

  • Trusted service providers (e.g. hosting, email delivery, analytics)
  • Payment processors
  • Third-party platforms integrated into your account (e.g. email or SMS providers)
  • Legal or regulatory authorities where required

We do not sell personal data.

Third-party providers are responsible for their own privacy practices under their respective policies.

7. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy decisions
  • Standard Contractual Clauses
  • Other legally approved mechanisms

8. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

When an account is cancelled:

  • Access to the platform ends
  • Data is deleted or returned within a reasonable period unless retention is legally required

9. YOUR DATA PROTECTION RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

10. COOKIES AND TRACKING

We use cookies and similar technologies_toggle manage_cookie preferences.

You can control cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure or alteration

Access to personal data is restricted to authorised personnel only.

12. WHEN WE ACT AS A DATA PROCESSOR

When clients use 7Sync CRM to manage their own contacts, we act as a Data Processor.

In these cases:

  • We process data only on the client’s instructions
  • The client remains the Data Controller
  • Processing is governed by our Data Processing Agreement

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

14. CONTACT DETAILS

If you have questions or wish to exercise your rights, contact:

7Sync CRM
Email: support@7sync.co.uk
Website: https://7sync.co.uk